💬 Support & Contact

How Can We Help You?

Have questions? Get instant support via WhatsApp, email, or check our comprehensive FAQs. We're here to help you stay connected worldwide.

WhatsApp Support

Message our WhatsApp support line for instant answers. We're available 24/7 with fast response times.

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Email Support

Send us an email for detailed questions. We'll respond within 24 hours with comprehensive answers.

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In-App Support

Get live support directly from the Simtegre app. Fast and practical solutions with instant help.

Frequently Asked Questions

Find answers to common questions about eSIM technology and our services

What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital SIM you don't need to insert physically. Activate it by scanning a QR code or entering details manually. You can store multiple profiles and switch anytime.
Which devices support eSIM?
iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many recent Android phones support eSIM. Check device compatibility in our app.
How do I activate my eSIM?
  1. Download the Simtegre app
  2. Choose your destination and data plan
  3. Complete payment
  4. Scan the QR code we send to your email
  5. Your eSIM activates automatically!
Can I keep using my physical SIM?
Yes. eSIM and your physical SIM can be active at the same time. Keep your number for calls and use eSIM for affordable data.
What happens when my data runs out?
You'll get a notification when your data is low. Buy a new plan or add data anytime. Auto-renew is also available.

Still Have Questions?

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