Welcome to Simtegre eSIM. These Terms of Service govern your use of our website, mobile application, and eSIM services. By using our services, you agree to these terms.

1. Acceptance of Terms

By using our services, you agree to these terms:

Your Agreement

  • • You have read and understood these terms
  • • You agree to be bound by these terms
  • • You are at least 16 years old
  • • You have legal capacity to enter agreements

If You Disagree

  • • Do not use our services
  • • Do not create an account
  • • Do not download our app
  • • Contact us with questions

2. Our Services

Simtegre eSIM provides digital mobile connectivity services:

Core Services

  • • eSIM profile provisioning
  • • Global data packages
  • • Instant activation
  • • 24/7 customer support

Service Features

  • • No physical SIM cards needed
  • • Multiple eSIM profiles
  • • Hotspot sharing capability
  • • Real-time usage tracking

3. User Accounts

Account creation and management responsibilities:

Account Creation

  • • Provide accurate information
  • • Use valid email address
  • • Create strong password
  • • Keep information updated

Account Security

  • • Keep credentials confidential
  • • Notify us of security breaches
  • • Use secure devices
  • • Log out when finished

Important: You are responsible for all activities under your account. We are not liable for unauthorized access due to your negligence.

4. Service Limitations

Important limitations and disclaimers:

Network Dependencies

  • • Service depends on network availability
  • • Speeds vary by location and provider
  • • Coverage may be limited in some areas
  • • Device compatibility required

No Guarantees

  • • No guarantee of uninterrupted service
  • • No guarantee of specific speeds
  • • No guarantee of coverage everywhere
  • • Service may be affected by local conditions

5. Payment & Billing

Payment terms and billing policies:

Payment Processing

  • • Secure payment processing
  • • Prices include applicable taxes
  • • Multiple payment methods accepted
  • • PCI DSS compliant processing

Refund Policy

  • • Payments generally non-refundable
  • • Refunds as required by law
  • • Refunds per our refund policy
  • • Contact support for refund requests

6. Prohibited Uses

🚫 Prohibited Activities

You may NOT use our services for:

Illegal Activities

  • • Any illegal activities
  • • Spam or harassment
  • • Violating laws or regulations
  • • Infringing on others' rights

System Abuse

  • • Reverse engineering our systems
  • • Hacking or compromising security
  • • Attempting to bypass restrictions
  • • Unauthorized access attempts

Consequences: Violation of these terms may result in immediate account suspension or termination.

7. Fair Use Policy

Data usage policies and fair use guidelines:

Fair Use Guidelines

  • • Reasonable personal use only
  • • No excessive data consumption
  • • No commercial resale
  • • No network abuse

Consequences

  • • Throttling for excessive use
  • • Suspension for abuse
  • • No data rollover unless stated
  • • Monitoring for compliance

8. Service Availability

Service availability and maintenance policies:

Availability

  • • We strive for high availability
  • • No guarantee of uninterrupted access
  • • Maintenance windows may occur
  • • Updates may require downtime

Modifications

  • • We may modify services
  • • We may suspend services
  • • We may discontinue features
  • • We may update terms

9. Limitation of Liability

Important liability limitations and disclaimers:

What We're NOT Liable For

  • • Indirect damages
  • • Incidental damages
  • • Special damages
  • • Consequential damages

Liability Limits

  • • Limited to amount you paid
  • • No liability for third-party issues
  • • No liability for force majeure
  • • No liability for user negligence

Important: These limitations apply to the maximum extent permitted by law. Some jurisdictions may not allow certain limitations.

10. Changes to Terms

We may update these terms periodically. We will notify you of significant changes via:

App Notification

In-app alerts

Email Notice

Email notification

Website Notice

Website banner

Continued use after changes constitutes acceptance of the updated terms.

11. Contact Us

For questions about these Terms of Service:

In-App Support

Use the support section in your app

Email Support

support@simtegre.com