At Simtegre eSIM, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our eSIM services and website.

1. Information We Collect

We collect only the information necessary to provide our eSIM services:

Account Information

  • • Email address (for eSIM delivery)
  • • Name (for account identification)
  • • Phone number (optional, for support)

Service Information

  • • Device model (eSIM compatibility)
  • • Data usage (service optimization)
  • • Connection logs (troubleshooting)

Important: We do NOT store credit card details. All payments are processed securely through certified payment partners.

2. How We Use Your Information

We use your information ONLY for legitimate business purposes:

Service Delivery

  • • Provision eSIM profiles
  • • Process payments securely
  • • Deliver eSIM via email
  • • Provide customer support

Service Improvement

  • • Optimize network performance
  • • Troubleshoot connectivity issues
  • • Improve user experience
  • • Comply with legal requirements

We DO NOT: Sell your data, use it for advertising, or share it with third parties for marketing purposes.

3. Information Sharing

🚫 We DO NOT sell your data

We may share limited data ONLY with trusted partners for service delivery:

Essential Partners

  • • Network Partners: eSIM provisioning only
  • • Payment Processors: Transaction processing
  • • Email Services: eSIM delivery

Legal Requirements

  • • Legal Authorities: When required by law
  • • Court Orders: Valid legal requests
  • • Emergency Situations: Safety concerns

Protection: All partners are bound by strict confidentiality agreements and data protection obligations.

4. Data Security

We implement enterprise-grade security measures to protect your data:

Technical Security

  • • 256-bit SSL encryption
  • • Secure cloud infrastructure
  • • Regular security audits
  • • Automated threat monitoring

Access Control

  • • Role-based access controls
  • • Multi-factor authentication
  • • Regular access reviews
  • • Secure payment processing

Certified Security: We use PCI DSS compliant payment processors and follow industry best practices.

5. Data Retention

We retain your data only as long as necessary:

Account Data

  • • Until deletion: Personal information
  • • 7 years: Transaction records (legal requirement)
  • • 12 months: Usage logs (optimization)

Support Data

  • • 24 months: Support communications
  • • 30 days: Temporary logs
  • • Immediate: Upon account deletion

Your Right: You can request deletion of your personal data at any time through your account settings or by contacting us.

6. Your Privacy Rights

You have full control over your personal data:

Data Access Rights

  • • View your data: See what we have
  • • Download data: Export your information
  • • Correct data: Fix inaccurate information
  • • Update data: Keep information current

Data Control Rights

  • • Delete account: Remove all your data
  • • Withdraw consent: Stop data processing
  • • Object to processing: Limit data use
  • • Data portability: Move your data

🗑️ Delete Your Account

You can delete your account and all associated data in two ways:

In-App Method

Go to Profile → Settings → Delete Account

Email Method

Send deletion request to: support@simtegre.com

Note: Account deletion is permanent and cannot be undone. All your data will be permanently removed within 30 days.

7. Cookies & Tracking

We use minimal, privacy-focused tracking:

Essential Cookies

Required for core functionality

Analytics

Anonymized usage data

No Advertising

No behavioral tracking

8. International Transfers

Your data may be processed globally with strong protections:

Protection Measures

  • • Standard contractual clauses
  • • Adequacy decisions
  • • Binding corporate rules
  • • Privacy shield frameworks

Your Rights

  • • Same protection globally
  • • Right to data portability
  • • Right to erasure
  • • Right to object

9. Children's Privacy

🚫 Not for Children Under 16

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

10. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via:

App Notification

In-app alerts

Email Notice

Email notification

Website Notice

Website banner

Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests:

In-App Support

Use the support section in your app

Email Support

support@simtegre.com