Last updated: Aug 28, 2025
At Simtegre eSIM, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our eSIM services and website.
1. Information We Collect
We collect the following types of information:
- Account Information: Email address, name, and phone number for account creation and support
- Payment Information: Processed securely through our payment partners (we do not store full credit card details)
- Device Information: Device model and eSIM compatibility identifiers for provisioning
- Usage Data: Data consumption and connection logs for service optimization and troubleshooting
- Location Data: General region for service provisioning (no precise location tracking)
2. How We Use Your Information
We use your information to:
- Provide and maintain eSIM services
- Process payments and manage your account
- Deliver customer support and service notifications
- Improve our services and user experience
- Comply with legal obligations
We do not use your personal data for advertising or marketing without your explicit consent.
3. Information Sharing
We do not sell or rent your personal information. We may share limited data with:
- Network Partners: For eSIM provisioning and connectivity
- Payment Processors: For secure transaction processing
- Service Providers: For technical operations and maintenance
- Legal Authorities: Where required by applicable law
All third parties are bound by strict confidentiality and data protection obligations.
4. Data Security
We implement industry‑standard security measures, including:
- Encryption in transit and at rest where applicable
- Secure servers and regular security reviews
- Role‑based access controls on a need‑to‑know basis
- Regular updates and monitoring
- Secure payment processing via certified partners
5. Data Retention
We retain your data only as long as necessary for the purposes described:
- Account data: until account deletion
- Transaction records: as required by law
- Usage logs: up to 12 months for optimization
- Support communications: up to 24 months
You can request deletion of your personal data where applicable law permits.
6. Your Rights
Subject to applicable laws, you may:
- Access and obtain a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your data and account
- Export your data (data portability)
- Withdraw consent where processing is based on consent
- Object to certain types of processing
7. Cookies and Tracking
We use minimal tracking technologies:
- Essential cookies for core functionality
- Basic analytics to improve services (anonymized where feasible)
- No behavioral advertising or cross‑site tracking
8. International Data Transfers
Your data may be processed in countries where our partners operate. We ensure adequate protection via standard contractual clauses, adequacy decisions, and other appropriate safeguards.
9. Children’s Privacy
Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the app, website notices, or email. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
For privacy‑related questions or requests, please contact us in the app support section or email us at support@simtegre.com.